FAQs

Q: Who will deliver the item/s purchase by the customer?
A: Item/s purchased by the customer can be delivered by; Digital Partner In-House Delivery service, and Chartered Truck

Q: Can I pick up the item/s I bought thru decortmartph.com? Where?
A: Yes, a customer can pick up their purchased item/s he bought from decormartph.com at the nearest SCG Digital Pick-up partner

Q: How long do I have to wait for the item/s after payment?
A: Item/s will be delivered 1 to 5 days upon confirmation of payment. Depending on the availability of your orders, you will receive an update about the status

Q: If an item/s is on promo at your actual store, does this promo extend to your website?
A: Regular and promo discounts will not be applicable to E-Commerce customers

Q: Do you have a feedback portion on your website?
A: Yes, customers can email DECORMART their comments and suggestions by clicking on the “Contact Us” menu.

Q: Is there a hotline number?
A: Customer can call DECORMART (02) 7717-6900 questions and inquiries.